Customer Dis_Service
Yet another experience of bad customer service. This time with Digcel Trinidad.
On Friday 28th September, before noon, a reppresentitive from Digicel Trinidad & Tobago called me with an offter to experience their 4G service. The rep indicated that they are offering customers the chance to experience their 4G service for one week at a cost of $5.95 and I agreed, I mean, which trini you know passes up on freeness? I then asked what will happen after the week is up; she said that I would then go in to a Digicel outlet and sign up for the service. She informed me that I would get a text stating that the service was activated, a few minutes later I was actually able to access the 4G Service. I left it on and continued with my job responsibilities. The text actually came in 6.00pm that day, it read:
"Thank you for accepting our FREE trial Offer. Your 7-Day Unlimited 4G Free Trial Will expire on 2012/09/28 17:58."
However, on reaching home that day I tried to access the service only to get a message telling me to check my data balance. This suggested that I was paying for a service and need to check if I had credit. But this cannot be right. It was a free service. So I lost around $70.00 in credit that I had before the Free Service was activated. I called Digicel and was informed that that Dep’t was off and was advised to call back on Monday between 8am - 4pm.
I called back on the following Monday and explained what had happened, the person on the other end [who was a bit rude] indicated that she will put in a report and have someone call me. Well, today is 04/10/2012 and no one has called me.
On 25/09/2012 at 6:40pm I got a text from Digicel:
"Your 7-Day Unlimited 4G FREE Trial has expired. To keep browsing at 4G speeds, pay as you go for 0.30 TTD VAT excl per MB until your plan expires in 23 days."
I am asking Digicel to refund every cent they took from me and ensure that others are not hoodwinked in such a manner or I will take this issue up with Telecommunications Authority of Trinidad and Tobago.
The saga continues...
ReplyDeleteI got a call earlier today from a rep from Digicel; one Patricia called to get some info. After checking my account on her end, she admitted that I was charged when I should not have been and promised to reverse the charges. Moments later, my credit was back on. I was offered to try the FREE 4G service once more; I again agreed but expressed my fears re: earlier experience.
The service was activated, this time I was cautious to turn Data/4G off, just in case something goes wrong again. About an hour thereabouts, someone from Digicel called. The guy on the other end indicated that he understands that I had some issues with charges being applied to which I responded saying that someone already called me and it was sorted out. The guy said the charges was not reversed and that he is seeing I have $64.00, this prompted me to check my account balance because I should have had $81.50, he was right, my balance had been reduced to $64.00. The guy asked if $20.00 would suffice and he will go ahead and refund this amount. He indicated that I should check with a Digicel outlet as there may be something wrong with my phone.
A few minutes later, my balance went from $64.00 to $84.00 and then a little while later to $134.01. Right now I damn well lost.